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How many concurrent connections can I have?

Only one connection at a time is allowed on the Uncapped ADSL account. You cannot connect from two different locations at the same time. However, through the router supplied, you can have an entire LAN connecting into and using the Uncapped ADSL solut

I already have my own router, why do I have to use the router that you supply?

The configuration and setup of the Uncapped ADSL solutions is done specifically for each client on the router that is provided. We are happy to make changes to the configuration on behalf of the client (at no additional charge). Changes can be request

Do I get a Fixed/Static IP?

You do get a Fixed/Static IP on the 'Fixed IP IS Uncapped ADSL' accounts. You do not get a Fixed IP on the 'Dynamic DNS Uncapped ADSL' accounts. It is important to note that you do not necessarily need a Fixed/Static IP in order to host a server on th

Is the bandwidth on the Uncapped ADSL solutions shaped or limited in any way?

Obviously, all options are limited to the speed of the account that you select. On the Fixed IP Uncapped ADSL accounts there are no limitations and no shaping is done on the bandwidth (with the exception of the 4Mbps account which is shaped only after

What kind of speeds can I expect?

The theoretical absolute maximum speed available via ADSL in South Africa at the moment is 4096kbps downstream and 384kpbs upstream (these speeds are not guaranteed by Telkom). However, the speed you will experience will vary greatly as it is influenced

Do I have to sign a long term contract for Uncapped ADSL?

The Dynamic DNS Uncapped ADSL accounts are all available on month-by-month subscription terms. The Fixed IP Uncapped ADSL accounts are only available on a 12 month minimum contract term.

What kind of guarantees do you offer over Uncapped ADSL?

Unfortunately, Telkom has specified that all ADSL (Uncapped or capped, unshaped or shaped) is provided as a "best-effort" service. As we have no guarantees on the service offered by Telkom, we cannot in turn offer any guarantees to our clien