Once the subscription form has been submitted to and Imagine sales consultant they will then place the order with the respective fibre provider. The fibre provider will then make contact with you to arrange the installation. Once the fibre provider has completed their installation then Imagine will either deliver or courier your router to you. Our routers are plug and play, they will come pre-configured when sent via courier.
Please note that installation times are prescribed by the last mile fibre provider and in some cases can take in excess of 21 working days to complete.